Will chatbots replace customer support?
Well, if it is science fiction, they definitely will. However, in the real world, chatbots just like robots and machines are there to help you reduce the repetitive work at hand. Your business will be able to automate processes while you could use your support teams for more productive and engaging experiences. Thanks to artificial intelligence, chatbots sprung up to simplify support. However, the big victory lies in how well these bots could be humanized.
https://sinch.com/in/blog/will....-chatbots-replace-cu
Like
Comment
Share
